POhWER supports vulnerable people who wish to make a complaint about care they have received from any NHS funded service.
Not everyone needs the support of an Advocate to make their complaint. For example, some people just want to know how the complaint system works or know who they should send a letter of complaint to.
You can complain on behalf of a child less than 18 years if they are unable to make the complaint themselves. The organisation you are complaining to must be confident the child cannot complain themselves before they consider the complaint. You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing. If you want to complain on behalf of someone who lacks mental capacity then it is usual that the organisation you are complaining to will check the patient’s mental capacity before responding.
NHS Complaints Advocates can adapt the way they communicate with you depending upon your needs. This might include any of the following:
- Using alternative formats for written
- using an interpreter or translator,
- correspondence for example easyread, larger
- prints, community languages or audio.
- Using British Sign Language (BSL) interpreters.
Everyone who contacts POhWER for help with an NHS complaint can download, or be sent by email or post, a free Self Help Information Pack.