Mental Health

POhWER (NHS complaints advocates)

POhWER supports vulnerable people who wish to make a complaint about care they have received from any NHS funded service.

Not everyone needs the support of an Advocate to make their complaint. For example, some people just want to know how the complaint system works or know who they should send a letter of complaint to.

You can complain on behalf of a child less than 18 years if they are unable to make the complaint themselves. The organisation you are complaining to must be confident the child cannot complain themselves before they consider the complaint.  You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing. If you want to complain on behalf of someone who lacks mental capacity then it is usual that the organisation you are complaining to will check the patient’s mental capacity before responding.

NHS Complaints Advocates can adapt the way they communicate with you depending upon your needs. This might include any of the following:

  • Using alternative formats for written
  • using an interpreter or translator,
  • correspondence for example easyread, larger
  • prints, community languages or audio.
  • Using British Sign Language (BSL) interpreters.

Everyone who contacts POhWER for help with an NHS complaint can download, or be sent by email or post, a free Self Help Information Pack.



  • Christie Paige

  • London IHCAS Advocacy Hub
    POhWER, Hertlands House
    Primett Road, Stevenage,
    SG1 3EE

  • 0203 553 5960


  • Monday to Friday 9am - 5pm.

Talking Therapies (previously IAPT)

Talking Therapies is an NHS primary care service which offers a free and confidential service for people who are 18 + years of age.

Talking Therapies provides talking therapies for people who are experiencing:  panic attacks, depression, anxiety, excessive worry, social anxiety/shyness, phobias, post traumatic stress disorder, agoraphobia, obsessive compulsive disorder, health anxiety, stress, bereavement.

You can refer yourself by calling the telephone number below or if you prefer you can self refer online by visiting the website.

If you need help immediately, you can call the NELFT Mental Health Direct telephone helpline for help and advice, anytime of the day or night on 0300 555 1000.


  • Anyone who answers the phone can help

  • Church Elm Health Centre
    Church Elm Lane
    RM10 9RR

  • 0300 300 1554 Option 3


  • Monday - Friday: 9am - 5pm

Vocational Support Service

We enable people with a mental health problem to access employment, training, education and volunteering activities through various forms of support. The service also has peer led activities which can assist in reducing social isolation.

Employment Support:  We assist people to find paid employment, unpaid voluntary work and to assist people in retaining their jobs.  This includes support via a Community Links/Employment advisor who will work with people on a 1:2:1 basis to provide individual tailored support to enable them to overcome barriers and achieve their desired goals.

We will work with individuals to identify relevant pre-employment and job skills training, create or update an existing CV, support people in completing job application forms and interview skills, techniques.

We will also support people in work to retain employment (job retention). Peer Led Support Individuals to identify goals, take positive steps in their recovery, gain confidence and build on self-esteem as well as develop meaningful relationships and provide career pathways.

We train individuals to become peer supporters so they are able to facilitate peer led social activities within the local community.

Eligibility (who can access the Service):

  • People who live in Barking and Dagenham
  • People who are eligible to use mental health services


  • All staff can help

  • Dagenham Library
    1 Church Elm Lane
    RM10 9QS

  • 020 8724 8852

  • 0797 1111478


  • 09:00 - 17:00, Monday - Friday

Whole Body Therapy

Award winning Social Enterprise providing specialist falls prevention exercise , Seated exercise and specialist massage services to all but specializing in services for the disabled and older people. Mainly outreach service to peoples homes and care homes.

Falls prevention exercise for those at risk on a one to one or group basis– paid service.

We have an over 50s Exercise & social group at Fanshawe Community Centre on Wednesdays from 4.30pm – 6pm.

Massage services for wellbeing improvement but also for injury treatment.

Please note we also take personal budget recipients 

East London Solutions Quality Kite Mark Holder.

All workers DBS checked

  • Sarah Allman

  • 63 Rugby Road

    RM9 4AJ

  • 07806205942

  • 07548960359


  • 9am - 5.30pm Monday to Sunday