Advocacy

Barking Debt Advice Centre

At the Barking Debt Advice Centre we offer a free debt counselling service for residents of Barking & Dagenham.

If you want support with debt, financial concerns or want to learn how to budget better – we can help.  Call or email (see details below) to make an appointment with one of our advisors.

We are authorised and regulated by the Financial conduct Authority and are a member of Communtiy Money Advice.  The Barking Debt Advice Centre was established through St Patrick’s Church and open to everyone.

  • Catherine Harding

  • St Patrick's Church
    Blake Avenue
    Barking
    IG11 9SQ

  • 020 8594 4468

  • barkingdebtadvice@gmail.com

  • Tuesday 10am - 2pm
    Wednesday 10am - 2pm

Citizens Advice Bureau

citizens advice

Barking & Dagenham Citizens Advice Bureau provides:

  • Information and advice on welfare benefits, housing, debt and money, employment, discrimination, family, consumer, tax, immigration and more
  • Information and advice on welfare benefits and debt for people experiencing mental ill health.
  • Hate crime advice, advocacy support to victims of hate crime incidents
  • Outreach Income raising clinics at 8 Childrens Centres.

All residents of Barking & Dagenham who are over 16 are eligible.

  • All staff can provide support

  • Barking Learning Centre
    2 Town Square
    Barking
    IG11 7NB

  • 020 85075969 Monday, Wednesday, Friday between 2pm - 5pm or Tuesday and Thursday between 9.30am - 2pm

  • advicereferrals@bdcab.org.uk

  • Drop into the CAB advice surgery on the following times
    Monday, Wednesday, Friday 9am - 2pm
    Tuesday and Thursday 2pm - 8pm

DABD – family support (for disabled children)

DABDLOGO

DABD  offers a number of services for children and young people, predominantly with additional needs, and their families.

Our Befriending service provides a one-to-one support worker for your child to help them access the activities they enjoy or would like to enjoy.  The service is available for children and young people aged 5 – 24, seven days a week including evenings.

It’s up to you and your child which activities they would like to participate in. It could be swimming, a trip to the park or cinema, bowling, attending a youth club, walking, shopping or a meal out.  Their support worker will accompany them and help them participate in their chosen activity.

The Personal care service can provide various aspects of Personal care support for children living at home aged 5 – 18. This includes support with bathing, grooming, washing and dressing, toileting, assisting with medication and preparing light meals and snacks. Staff are trained in manual handling techniques to use equipment such as hoists and slip sheets as well as being trained in PEG feeding procedures (feeding through a tube).

 

  • Sam Norgate

  • 42-48 Parsloes Avenue
    Dagenham
    Essex
    RM9 5NU

  • 020 8215 9630

  • personalsupportservices@dabd.org.uk

  • Monday - Friday, 09:00 - 17:00, with services provided outside these hours.

DABD – personal care support

DABD provides flexible Personal Care support for people who pay for care themselves (self-funders), have a Personal Budget or receive Direct Payments.  The service supports people to live independently in their own homes.

We can provide personal care for children and for adults.  This includes;  support with bathing, grooming , assisting with washing and dressing, assisting with medication and collection of prescriptions, preparing light meals, shopping, domestic work including laundry/ ironing, use of all equipment such as hoists, support with social activities such as day trips and holidays (where possible) and accompanying to appointments.

We can also provide specialised and personalised care support service for people with higher levels of need as well as sitting, overnight care, sleeping nights and waking nights services. DABD  also can provide a domestic support service which includes housework, shopping and laundry.

 

 

  • Personal Support Services

  • 42-48 Parsloes Avenue
    Dagenham
    Essex
    RM9 5NU

  • 020 8215 9630

  • personalsupportservices@dabd.org.uk

  • Monday - Friday, 09:00 - 17:00. Services are provided outside these hours.

DABD – support for older people

DABDLOGO

Our Golden Years programme provides support for people 60 and over who live in Barking & Dagenham, particularly those who are socially isolated, supporting them to make a difference to their lives.

Golden Years promotes health, well-being and independence as well as supporting clients to share their skills and participate in their community through volunteering opportunities.

We have a number of groups running at various venues throughout the week including social clubs and sewing groups. Please contact us for an up-to-date list.

 

 

  • Golden Years team

  • 42-48 Parsloes Avenue,
    Dagenham

    RM9 5NU

  • 020 8215 9630

  • goldenyears@dabd.org.uk

  • Monday to Friday 09:00 - 17:00

DABD – Welfare Benefits Advice

DABD’s comprehensive Advice & Support including welfare benefits service. We seek to help people understand their benefit entitlements and ensure that the money coming in to their households is maximised.

We offer free, confidential advice in the following areas:

  • DABDLOGOIncome maximisation – looking at your financial situation including all income and out-goings
  •  Benefits checks – are you claiming what you are entitled to?
  •  Advocacy – helping you have your voice heard and your views considered, this could be by writing letters or making phone calls on your behalf
  •  Help with filling in forms
  • Better-off’ calculations – looking at the benefits of moving into work
  • Help with letter writing and advocacy
  • Support and advice on challenging decisions with regards to your benefits

We offer appointments at our branches and home visits as well as an on –line advisor service through our website www.dabd.org.uk

  • Welfare Benefits Team

  • DABD Welfare Benefits
    42 – 48 Parsloes Avenue
    Dagenham
    RM9 5NU

  • 020 8215 9630

  • welfarebenefits@dabd.org.uk

  • 09:00 - 17:00 Monday to Friday

Excel Women’s Centre

The centre has 10 local volunteers  and who between them speak 7 community languages.

Excel women’s centre is women resource centre for B &D residents.

We provide courses in Skill and employability support ,  Esol, basic IT and functional skills course, Health and Social care and child care course L1, L2.

We also have a coffee club and a work club. More on their website

  • Zahra Ibrahim

  • 13 London Road,
    Barking, Essex,

    IG11 8AA.

  • 02085943730

  • info@excelwomenscentre.org.uk

  • Monday - Friday 10.00am - 4.00pm

Excel Women’s Centre

The Excel Women’s Centre (also Somali Women’s Association) is a locally based health, wellbeing, training and employability organisation committed to providing support to women and their families in Barking & Dagenham (and surrounding boroughs).

Promoting independence community cohesion and integration to the wider society.  Services include;

  1. Advice Project
  2. Informal Learning Project
  3. IT and Vocational Training
  4. Work Club and Unemployment Program
  5. Lunch Club for older people
  6. Youth Project – funded by London borough of Barking and Dagenham through the youth opportunity fund
  7. Family Learning Programme – for parents & children who want to improve their English.
  8. Carers Support Group
  9. Activities for young people
  10. In addition to the above we also support to facilitate and run the Somali Women’s group, which is a User Led project to support women with mental health support needs.

The centre has 10 local volunteers  who between them speak 7 community languages. More on their website

  • Zahra Ibrahim

  • 13 London Road,
    Barking,
    Essex,
    IG11 8AA.

  • 02085943730

  • Monday - Friday 10.00am - 4.00pm

Independent Living Agency

The Independent Living Agency (ILA) aims to maximise the potential of individual disabled adults so that they can live their own lives.

They provide payroll support for people who are accessing care privately.  They also can provide equipment & living aids, cleaning service, transport and advocacy regarding housing & care. More on their website

  • Terry Miller

  • Unit 15 Dagenham Business Centre
    123 Rainham Road North
    Dagenham
    RM10 7FD

  • 020 8593 6677

  • independantlivingagency@btconnct.com

  • 09:00 - 17:00 Monday to Friday

POhWER (NHS complaints advocates)

POhWER supports vulnerable people who wish to make a complaint about care they have received from any NHS funded service.

Not everyone needs the support of an Advocate to make their complaint. For example, some people just want to know how the complaint system works or know who they should send a letter of complaint to.

You can complain on behalf of a child less than 18 years if they are unable to make the complaint themselves. The organisation you are complaining to must be confident the child cannot complain themselves before they consider the complaint.  You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing. If you want to complain on behalf of someone who lacks mental capacity then it is usual that the organisation you are complaining to will check the patient’s mental capacity before responding.

NHS Complaints Advocates can adapt the way they communicate with you depending upon your needs. This might include any of the following:

  • Using alternative formats for written
  • using an interpreter or translator,
  • correspondence for example easyread, larger
  • prints, community languages or audio.
  • Using British Sign Language (BSL) interpreters.

Everyone who contacts POhWER for help with an NHS complaint can download, or be sent by email or post, a free Self Help Information Pack.

 

 

  • Christie Paige

  • London IHCAS Advocacy Hub
    POhWER, Hertlands House
    Primett Road, Stevenage,
    SG1 3EE

  • 0203 553 5960

  • LondonIHCAS@pohwer.net

  • Monday to Friday 9am - 5pm.

Shpresa Programme

Shpresa is an organisation that offers a range of services for families across Barking & Dagenham.  This includes;

For Families: we offer support groups, parenting classes, English classes (formal & informal) and we have our own food bank.

Children & Young People: we have sports activities including:

  • Dancing
  • Kickboxing
  • Football
  • Self defense

Training: we provide Teaching Assistant training (Level 1, 2, 3) and also Health & Social Care qualifications. Supporting people into employment.

Volunteering: we provide many opportunities for people to volunteer with us. This is particularly useful for people who are keen to move into employment.

Shpresa also has a specialist advice support at their offices in E13 on a Friday.

Our services are open to anyone and we are also have specialist support for Albanian speaking residents. 

  • Luljeta Nuzi

  • 30 Avenons Road
    London

    E13 8HT

  • 020 7511 1586

  • 0757 8256413

  • shpresaprogramme@yahoo.co.uk

  • Monday - Saturday 9am - 5pm

Sycamore Trust (disabilities specialists)

The Sycamore Trust supports individuals and families affected by Autistic Spectrum Disorders or Learning Difficulties.  Services are for children, families and adults

Activities for children and families include youth clubs, sports activities, befriending and support  for parents.

Activities for adults ages 18-25 with autism includes social activities.

Sycamore Trust can also offer advocacy and additional support for families for small charge.

For more information please see the website or call one of the team on the number below.

  • Anyone who answers the phone can help

  • 27-29 Woodward Road
    Dagenham

    RM9 4SJ

  • 020 8517 9317

  • enquiries@sycamoretrust.org.uk

  • Mon-Fri 9.00-4.30