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Carers of Barking and Dagenham

At Barking and Dagenham Carers we provide advice, information and support for people who care. Whether you are a parent or child, husband or wife, partner, close relative or friend we are here to provide help when you need it.

Carers of Barking and Dagenham aims to assist carers living in Barking and Dagenham to be able to have an improved quality of life by offering services and support to enable them to access services more easily through active participation in the joint planning and monitoring of community carer and service development.

We also have the Memory Lane Resource Centre at 234a Porters Avenue, Dagenham which offers daycare and respite for people with dementia.  Families can self-refer and there is a charge for the services.

Carers website has lots of information on it.


The organisation provides the following to support those caring for an adult or child who is ill, suffering from a mental illness or has a disability including:

  • Dementia Service
  • Family Service
  • Welfare Benefits advice
  • Mental Health
  • Support Groups
  • Training
  • Young Carers
  • All staff can help when you call

  • 334 Heathway

    RM10 8NJ

  • 0208 593 4422

  • carers@carerscentre.org.uk

  • 09:00 - 17:00, Monday - Friday

Carers of Barking and Dagenham Young Adults (8-25)

Our Young Adult Carers project helps to support Young Adult Carers between the ages of 8 to 25 years who provide unpaid care for their loved ones (mum, dad, siblings, grandparents and friends) affected by long term illness, mental health, physical disability, alcohol and substance misuse etc.

We support Young Adult Carers with education, employment, training and voluntary opportunities.

Our support services include access to a residential break, training and small pots of financial support to access college/university. This is in addition to our support of Young Carers aged 8 to 18 years, by providing respite activities.

We support Young Adult carers from Barking and Dagenham and Thurrock.

  • All staff can help when you call

  • 334 Heathway
    RM10 8NJ

  • 0208 593 4422

  • carers@carerscentre.org.uk

  • Mon - Fri 9.00am - 5.00pm

CGL (St Luke’s) Drug & Alcohol Recovery Service – Barking and Dagenham

CGL Barking and Dagenham offer drug and alcohol support services for Borough residents. Our aim is to help you identify the impact that drugs and alcohol may be having on your life and to develop the motivation and confidence to make positive changes. The service is free and confidential.

What we do

We offer a range of support services including:

One-to-one advice, support and treatment
Key work sessions, counselling and complementary therapies
Medically assisted community detoxification, or referral to inpatient detoxification treatment
Substitute prescribing
Structured day programme
Mental and physical health checks and advice
Psychological interventions
Carers’ assessments
Counselling sessions from our Families and Partners Support service for those affected by someone else’s alcohol/drug use

  • Anyone

  • St.Lukes Centre,
    Dagenham Road
    RM10 7UP

  • 020 8595 1375

  • StLukes@cgl.org.uk

  • Monday, Tuesday and Thursday 9.30am - 7.30pm
    Wednesday 12.30pm - 7.30pm
    Friday 9.30am - 5pm

Child Tax Credit

This is payable for children under 16 or under 20 in non-advanced education. It can be claimed alongside most means tested benefits as well as working tax credit.

It can be claimed by people who are working or not and it does not affect child benefit.
It is calculated on the basis of the number of children in the household.

This benefit is paid by HMRC and is based on annual income. People whose incomes change within a tax year will need to contact the Department in order to make sure that they receive the correct amount.

For further information on Child Tax Credit click here.

These links provide additional information on Discretionary Housing Payments and bedroom tax.

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

Citizens Advice Bureau

citizens advice

Barking & Dagenham Citizens Advice Bureau provides:

  • Information and advice on welfare benefits, housing, debt and money, employment, discrimination, family, consumer, tax, immigration and more
  • Information and advice on welfare benefits and debt for people experiencing mental ill health.
  • Hate crime advice, advocacy support to victims of hate crime incidents
  • Outreach Income raising clinics at 8 Childrens Centres.

All residents of Barking & Dagenham who are over 16 are eligible.

  • All staff can provide support

  • Barking Learning Centre
    2 Town Square
    IG11 7NB

  • 020 85075969 Monday, Wednesday, Friday between 2pm - 5pm or Tuesday and Thursday between 9.30am - 2pm

  • advicereferrals@bdcab.org.uk

  • Drop into the CAB advice surgery on the following times
    Monday, Wednesday, Friday 9am - 2pm
    Tuesday and Thursday 2pm - 8pm

Community Resources

Community Resources provides a range of activities at the Hub including parent & children activities, English conversation classes, Family learning and personal development programmes.

We run lunch clubs on Tuesday and Wednesdays where people can enjoy a home cooked hot lunch for £1.50.  We also can provide vouchers for local Food Banks and provide a clothes bank for both adults and children.

We run a Community Café where anyone is  welcome – no need to book, just drop in.  Wednesday 13.00-14.30.  There is a small charge  (up to £2) for most workshops and there is limited crèche provision.

We have trained facilitators who offer couples and parents support including;

  • Prepare Enrich UK, a nationally known couples programme,
  • Getting Ready for Your Baby, a 4 week antenatal programme
  • Parenting courses and 1-2-1 support for parents

We also have a team of trained volunteers who can offer 1-2-1 support for people who are feeling vulnerable or isolated or who have mental health issues.

For full details of the programme please contact the team directly. Programmes may vary in the school holidays.




  • Susan or Julia

  • Castle Point
    163 Bennetts Castle Lane
    RM8 3YJ

  • 020 8227 1927

  • susanhaward@communityresources.co.uk

  • Monday - Friday 09:00 - 15:00

Council Tax Reduction

Full Council Tax is calculated on the basis that at least two adults reside in a property.

If only one adult is living in a property, and that property is their main or sole residence, the Council Tax will be reduced by a quarter (25%). This is known as a single person or single occupier discount.

Certain categories of people are disregarded for the purposes of calculating the number of people resident in a property.  If all but one occupier is disregarded, a discount of 25% will be given on the Council Tax rate. If all occupiers are disregarded, a discount of 50% will be given.

If you are sure you meet the criteria for Council Tax Support you can use this link to apply directly.   

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

DABD – employment

DABD offer a range of support to help you with your next steps, whether this is starting a career, returning to work, gaining a qualification, starting an apprenticeship or gaining work experience.

When you sign up for one of our programmes, support for your individual goal can include:

  • A dedicated advisor
  • Confidence and motivation support
  • Ongoing support to find work
  • Access to qualifications
  • Industry specific training opportunities
  • Opportunities for work placements
  • Tailored CV and CV training
  • Access to exclusive vacancies
  • Help with application forms and accessing the internet
  • Access to apprenticeships


  • Education, Skills and Employment

  • 42 - 48 Parsloes Avenue
    RM9 5NU

  • 0208 215 9770

  • ese@dabd.org.uk

  • 09:00 - 17:00 Monday to Friday

DABD – family support (for disabled children)

DABD  offers a number of services for children and young people, predominantly with additional needs, and their families.

Our Befriending service provides a one-to-one support worker for your child to help them access the activities they enjoy or would like to enjoy.  The service is available for children and young people aged 5 – 24, seven days a week including evenings.

It’s up to you and your child which activities they would like to participate in. It could be swimming, a trip to the park or cinema, bowling, attending a youth club, walking, shopping or a meal out.  Their support worker will accompany them and help them participate in their chosen activity.

We can also support young people aged 13 + with independence skills and help them access and participate in opportunities they may not otherwise be able to access.

The Personal care service can provide various aspects of Personal care support for children living at home aged 5 – 18. This includes support with bathing, grooming, washing and dressing, toileting, assisting with medication and preparing light meals and snacks. Staff are trained in manual handling techniques to use equipment such as hoists and slip sheets as well as being trained in PEG feeding procedures (feeding through a tube).



  • Personal Support Service

  • 42-48 Parsloes Avenue
    RM9 5NU

  • 020 8215 9630

  • personalsupportservices@dabd.org.uk

  • Monday - Friday, 09:00 - 17:00, with services provided outside these hours.

DABD – personal care support

DABD provides flexible Personal Care support for people who pay for care themselves (self-funders), have a Personal Budget or receive Direct Payments.  The service supports people to live independently in their own homes.

We can provide personal care for children and for adults.  This includes;  support with bathing, grooming , assisting with washing and dressing, assisting with medication and collection of prescriptions, preparing light meals, shopping, domestic work including laundry/ ironing, use of all equipment such as hoists, support with social activities such as day trips and holidays (where possible) and accompanying to appointments.

We can also provide specialised and personalised care support service for people with higher levels of need as well as sitting, overnight care, sleeping nights and waking nights services. DABD  also can provide a domestic support service which includes housework, shopping and laundry.



  • Personal Support Services

  • 42-48 Parsloes Avenue
    RM9 5NU

  • 020 8215 9630

  • personalsupportservices@dabd.org.uk

  • Monday - Friday, 09:00 - 17:00. Services are provided outside these hours.

DABD – support for older people

Our Golden Years programme provides support for people 60 and over who live in Barking & Dagenham, particularly those who are socially isolated, supporting them to make a difference to their lives.

Golden Years promotes health, well-being and independence as well as supporting clients to share their skills and participate in their community through volunteering opportunities.

We have a number of groups running at various venues throughout the week including social clubs, a men’s group and sewing and craft groups. Please contact us for an up-to-date list.



  • Golden Years team

  • 42-48 Parsloes Avenue,

    RM9 5NU

  • 020 8215 9630

  • goldenyears@dabd.org.uk

  • Monday to Friday 09:00 - 17:00

DABD – Welfare Benefits Advice

DABD’s comprehensive Advice & Support including welfare benefits service. We seek to help people understand their benefit entitlements and ensure that the money coming in to their households is maximised.

We offer free, confidential advice in the following areas:

  • Income maximisation – looking at your financial situation including all income and out-goings
  •  Benefits checks – are you claiming what you are entitled to?
  •  Advocacy – helping you have your voice heard and your views considered, this could be by writing letters or making phone calls on your behalf
  •  Help with filling in forms
  • Better-off’ calculations – looking at the benefits of moving into work
  • Help with letter writing and advocacy
  • Support and advice on challenging decisions with regards to your benefits

We offer appointments at our branches and home visits as well as an on –line advisor service through our website www.dabd.org.uk

  • Welfare Benefits Team

  • DABD Welfare Benefits
    42 – 48 Parsloes Avenue
    RM9 5NU

  • 020 8252 5340

  • welfarebenefits@dabd.org.uk

  • 09:00 - 17:00 Monday to Friday

DABD Equipment for everyday living

We have a wide range of daily living equipment available to purchase to help make your life easier.

Items include manual and electric wheelchairs, scooters and walking aids, as well as adapted household items and personal care products such as bathing aids or commodes. We are also able to offer a wide range of second-hand equipment at a reduced price.

To make your purchase easier and to give you peace of mind, we offer independent advice, information and product care advice.

Our service engineer is also able to visit you at home and install certain items (hand rails, fixed toilet frames etc.) for a minimal charge.

For electric wheelchairs and scooters we can offer servicing, repair and maintenance plans – priced individually according to your needs.


  • DABD equipment

  • 177 Valence Wood Road

    RM8 3AJ

  • 020 8252 5930

  • equipment@dabd.org.uk

  • 9am - 5pm Monday to Friday

DABD Kid’s Patch Club

Kids Patch is our Ofsted registered weekend club for children and young people aged 5 + with disabilities or additional needs.

 The club offers a friendly, fun, social and inclusive environment for three age groups (5 – 8, 9 – 13 and 14 – 18) with specialist equipment and facilities and trained staff.

Children and young people can enjoy crafts and themed activities promoting confidence, positive relationships and of course, fun!
Activities include:
• Arts and crafts
• Sensory room
• Video games
• Day trips and outings

Our Saturday Club runs 9am – 3pm in Barking & Dagenham, Havering and Redbridge. We also run clubs on some Sundays and during school holidays (please ask for further details).

We will also be running monthly day trips and outings. Please contact us for further details.

  • Personal Support Services

  • 42-48 Parsloes Avenue
    RM9 5NU

  • 020 8215 9630

  • personalsupportservices@dabd.org.uk

  • Saturday 9am - 3pm (further hours may be available - please contact us for further details).

DABD Transport

DABD’s fully accessible vehicles transport people of all ages with limited mobility including wheelchair users, scooter users and people needing a stretcher or oxygen facilities.    Please call us to quote for your journey.

Please note our door-to-door transport service operates on a not-for-profit basis and to use it you must belong to DABD’s passenger transport membership scheme. You can register for this when you book your journey or in advance. Please delete.

If you need further assistance on your journey, we can provide Passenger Assistants at extra cost. Please ask us when you book.

We also offer vehicle contract hire, community excursions and driver/ transport training.

  • All staff who answer the phone can help

  • 177 Valence Wood Road

    RM8 3AJ

  • 020 8252 5930

  • transport@dabd.org.uk

  • 9am to 5pm Monday to Friday (please note service may operate out of these times)

DABD Travel Training

DABD’s Travel Training programme helps young people with special educational needs (SEN) or additional needs develop these skills so that they can make their school or college journey on their own. This could be by walking or using the bus, train or tube.

If your child is referred to our Travel Training programme, we’ll meet with you as a family to discuss a personalised travel plan for your child which takes their needs into account.
Your child will have their own Travel Trainer allocated who will accompany them on their journey to school or college over an eight to twelve week period until we are happy that they can do this journey on their own.

Our Travel Training programme is designed to create long-term positive effects which can support young people through their transition into adulthood. This includes improved:
• social interaction skills
• life skills
• self-esteem
• management of fears and anxieties
• responsibility
• road safety awareness
• time management
• coping strategies
• communication skills

  • Travel Training team

  • 42-48 Parsloes Avenue

    RM9 5NU

  • 020 8215 9630

  • traveltraining@dabd.org.uk

  • Monday to Friday 9am - 5pm

Dagenham Job Shop

The Job Shops are a FREE confidential information, advice and guidance service designed to assist local residents with getting back into employment or securing more sustainable employment within the shortest possible time.

The Job Shops recognise that there are many reasons why people find themselves out of work and understand that clients may need help to identify the best possible way to access employment.

We can provide support on a range of services including:

  • Help to find you the job you want
  • Provide careers advice on a one to one basis
  • Assist you in creating or updating an existing CV
  • Support you with completing job applications
  • Provide access to computers for job searching
  • Develop and enhance your interview skills and techniques
  • Provide better off calculations and in work benefit advice
  • Identify training needs and signpost to relevant provision
  • Stationary and postage for job applications
  • FREE computer and internet access for job searching
  • FREE telephone, photocopying and scanning facilities for job searching
  • Access to Young London Working vacancies
  • Dedicated apprenticeship team to offer advice and support to securing apprenticeships
  • Dedicated construction team to offer support to those looking for construction work and training
  • Dedicated employer engager liaising with local employers to fill their vacancies
  • Dedicated advisor to help clients to apply for council vacancies with personal statement support

Criteria to register

The criteria to be eligible to register with the Job Shop are as follows:

  • You must be a Barking and Dagenham resident
  • You are not working more than 16 hours per week
  • You must not be a full-time student
  • If you have a visa you must have Recourse to Public Funds
  • You must not be registered on the Work Programme (unless living in Council accommodation or applying for vacancies with the construction team)

When you register with the Job Shop you will be required to provide ID, please contact us for further details. You can also register online


  • All staff can offer help

  • Dagenham Library
    1 Church Elm Lane
    RM10 9QS

  • 020 8724 8877

  • dagenhamjobshop@lbbd.gov.uk

  • Monday to Friday 9am - 5pm

DePaul – Alone in London

We work with young people from 16-25 who are at risk of homelessness.  We provide a range of services for young people who are homeless or at risk of homelessness.  Our services include developing your skills and providing the resources you need.

We offer:

  • Housing advice
  • Family mediation
  • Mind Connect (counselling)
  • Early intervention in schools and colleges

Our vision is to support young people, preventing homelessness.  Our mission includes enabling you to make informed and positive choices about your life, and supporting you and your family to respond to crisis situations.

  • Yvonne Jones

  • 34 Decima Street
    Sherborne House
    Endeavour Centre
    SE1 4QQ

  • 020 7939 1236

  • 020 7939 1234

  • Yvonne.Jones@depaulcharity.org.uk

  • Monday to Friday 9.30am - 4.30pm

Depaul – Nightstop (16-25 year olds)

Nightstop London is a project of DePaul UK. Nightstop provides temporary emergency accommodation for homeless, vulnerable but also ‘low risk’ young people aged 16-25 years, in the homes of trained volunteers, on a one-night-at-a-time basis. 

It is preventative in nature, aiming to catch young people at their point of crisis whie they still have links with their peers, or family in their local community.

Please also check our website for further information

  • 34 Decima Street
    Sherborne House
    Endeavour Centre
    SE1 4QQ

  • 0207 939 1240

  • 020 7939 1226

  • Hayley.mullin@depaulcharity.org.uk

  • Monday to Friday 9.3am - 5.30pm


DigiLab is a community based hub for creative coders and makers to meet, share skills and collaborate on projects.   It’s an exciting new initiative in Barking & Dagenham which is open to anyone over 8 years old.  

No previous knowledge is required, we provide children, young people and adults with the chance to explore new types of technology; electronics, coding, 3D printing and 3D design. 

You can just pop into the DigiLab (see opening times and address below) and the support workers will connect you into their resources.  There are also specific classes and workshops and you can find out more by contacting one of the team.

  • Seun Oshinaike (or speak to any of the team at the Hub)

  • Barking Learning Centre
    2 Town Square
    IG11 7NB

  • 07762 801640

  • digilab@brightersteppings.co.uk

  • Monday - Thursday 3pm - 6pm
    Sat 11am - 5pm