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The Heathway Centre (disability specialists)

The Heathway Centre is an inclusive resource centre providing services to families with children (under 18 years of age) with additional needs/disabilities.

We provide advice and information on how to access resources available within the community, complete referrals and provide targeted support for families that require additional intervention.

Our services include both term time and holiday activities for parent/carers, children and siblings including access to respite providers within the borough.

We are a fully accessible building designed with track and hoist systems including shower room and changing facilities.  Our equipment, toys and resources are adapted to meet the needs of children with additional needs/disabilities.

  • Mazeda Bellevue or Tanya Ali

  • 512a The Heathway
    Dagenham
    Essex
    RM10 7SJ

  • 0208 227 5500

  • TheHeathwayCentre@lbbd.gov.uk

  • Monday, Tuesday, Wednesday & Friday
    9.00am - 5.00pm

    Thursday 9.00am - 6.00pm
    Saturday 9.00am - 12.00pm

The Hope Wing – Eating Disorder Service

If your child has an eating disorder, you and your child can get support from the Eating Disorder Service, which will provide psychological advice, dietitian support and medical assessment and support.

Referrals must come through your doctor or a medical professional such as a school nurse.

  • Porters Avenue Health Clinic
    234 Porters Avenue
    Dagenham
    RM8 2EQ

  • 0300 555 1216

The Huggett Centre (women only)

The nia Huggett Women’s Centre is run by women, for women and girls in East London, in partnership with DABD UK and Barking and Dagenham CVS

Open five days a week, the space offers a vibrant, accessible and welcoming environment for women and girls to be supported to build positive relationships, share their energy, and become empowered to face the multiple and complex disadvantages that they experience. In particular those relating to gender inequality, race, class, sexuality, disability, domestic abuse,  sexual violence and exploitation.

What’s on

There are a range of activities including regular drop-ins, support groups, specialist advocacy, counselling, awareness raising, creative activism, learning sessions, and one off special events for all women and for girls aged 11 and above. Children are welcome to come along too. We have a small café and play area. All sessions are free.

On Wednesdays we have a lesbian and bisexual woman’s drop-in 2-4pm

We have play therapy for boys up to 11 and girls up to 13, but there is a waiting list for this service.

Getting there

Activities change regularly so it is best to contact the centre directly by calling or phoning (see details below) or by dropping in on Tuesdays from 10am – 12 pm and Thursdays from 2pm – 4pm.  The venue is five minutes away from Dagenham Heathway on the District Line, on the main road.

You can also follow us on twitter@niaWHC or find us on facebook or www.niaendingviolence.org.uk

There are lots of volunteering opportunities too. Come and join us. Get in touch. Get involved.

Funded by the Big Lottery

 

  • All staff can help you

  • Huggett Women’s Centre
    321-329 Heathway
    Dagenham
    RM9 5AF

  • 0203 813 2955

  • HWC@niaendingviolence.org.uk

  • Monday to Friday 10am to 4.30 pm
    Wednesday and Thursday by appointment only, the hours are extended to 7pm.

The quality of my housing is poor

If you have concerns around repairs, condition of the home, pests (eg mice, insects etc) or other problems, then you can seek help from the Council or other local organisations listed in the Provider’s Box below and we have added information below as a starting point.

You can use the Council’s Housing Options Self Assessment process to guide you through the different options you can explore to enhance your housing situation.  It will tailor an action plan depending on your own personal circumstances.

Who is responsible for my home repairs or improvements

Any rented property:

Your landlord is responsible for some of the repairs in your property and you will be responsible for others.  Please check your tenancy agreement to see what your landlord is responsible for.

If your landlord does not respond to your complaint. Then you can contact the Private Property Licensing Team who may be able to offer you support.

Owner Occupied:

As a home owner, you are responsible for any repairs to your home. However, if you or a family member is disabled, the council or the local health service can help provide advice about aids and adaptations and some financial help is available through schemes such as disabled facilities grants, although these can be means tested.

I need help to make repairs to my home and am no longer fit to do myself

If you are an older person living in Barking & Dagenham, you may be able to get support at home with DIY jobs and small repairs.  For example, changing light bulbs and smoke alarm batteries, fitting hand rails etc.  They have a group of qualified electricians, plumbers, TV engineers, builders, decorators who will  complete minor Jobs for free and will also tackle larger Jobs for a very  reasonable cost.  They are all DBS checked and must be booked through them.

If your landlord is not giving you the information and support you need, you may find it helpful to have specialist advice.  See local organisations who can offer you support in the Provider’s Box below.

You may find the following links useful for further information. Shelter,  Advice on Home Improvements.

You may also find the information in LBBD housing options document helpful.

The school have raised concerns about my child’s behaviour

If your child’s class teacher or other member of staff has spoken to you about concerns they have for your child’s behaviour, then it is important that you make a time to talk this through with them fully. If you are worried about talking to the school, then it’s fine to take someone with you who can help to understand their concerns.

The relationship with the school is important and so it’s helpful if you and your child’s teacher can work together to resolve any issues that he/she is facing at school. It may be the school suggests a strategy to tackle issues of behaviour or other concerns, or they may want you to meet with the Special Needs Co-ordinator or other professional who can offer additional support.

If you do not agree that the concerns they are raising are appropriate, then you can ask to speak to the Head Teacher. If you are still not happy, then you can ask for the school’s complaints procedure so your concerns are fully heard.

If you want to speak to someone independently, then you could make an appointment with one of the local specialist organisations listed in the Providers’ Box below.

The school have raised concerns about my child’s behaviour

If your child’s class teacher or other member of staff has spoken to you about concerns they have for your child’s behaviour, then it is important that you make a time to talk this through with them fully. If you are worried about talking to the school, then it’s fine to take someone with you who can help to understand their concerns.

The relationship with the school is important and so it’s helpful if you and your child’s teacher can work together to resolve any issues that he/she is facing at school. It may be the school suggests a strategy to tackle issues of behaviour or other concerns, or they may want you to meet with the Special Needs Co-ordinator or other professional who can offer additional support.

If you do not agree that the concerns they are raising are appropriate, then you can ask to speak to the Head Teacher. If you are still not happy, then you can ask for the school’s complaints procedure so your concerns are fully heard.

If you want to speak to someone independently, then you could make an appointment with one of the local specialist organisations listed in the Providers’ Box below.

The Source Drop In

The Source is a charity run by Barking Churches Unite.  We are a drop in centre in Vicarage Fields Shopping Centre at Unit 37a on the first floor opposite the post office. 

We currently offer a buffet style lunch for those who are homeless or in need.  12-2 Monday, Tuesday, Wednesday, Friday and Saturday.

We also offer advice, help and support, a postal address, referrals to foodbank and night shelter.  These sessions are NOT offered during lunch time.

We run Peaced Together, an arts and craft based therapy group – places are limited, so need to be booked.

We have a Bereavement Support Group called Rebuild Sustain on the last Saturday of the month from 3pm – 5pm.

 

 

 

  • Anyone there can help you

  • 1st Floor, Vicarage Fields
    Barking

  • 020 8594 2404

  • thesourcebcu@gmail.com

  • We are open: 11-3 Monday, Tuesday and Friday. 11-2 on Wednesday and 12-3 on Saturday.

    We are closed on a Thursday except for appointments and specific special sessions.

    All the above times and sessions are subject to change.

The TCL Re-USE Centre (Lighthouse Furniture Re-Use Centre)

The TCL Re-USE (Lighthouse Furniture Project) prevents reusable items going to landfill and re-uses them to help those in need by providing good quality second-hand furniture and household items at affordable prices.

As a Not for Profit Social Enterprise, 100% of funds raised are reinvested into the organisation to pay core running and operational costs.  Any surplus is used to allow us expand and help more people. 

The TCL Re-USE Centre can provide delivery and collection services at a small charge, depending on where you live.

  • Doug Bannister

  • 330-348 Uphall Road
    Ilford
    Essex
    IG1 2JJ

  • 020 8553 5880

  • info@tclreuse.org.uk

  • Mon-Fri 9.00am - 4.30pm Sat 10.00am - 2.00pm

Triangoals

We provide activities that benefit children and young people (ages 3yrs – 16+) in the Riverside area of Barking. 

This includes; school holiday programmes, mixed gender football, intergenerational fitness, sports, karate, roller skating and ballet.

We also provide mentoring & nutrition support.

Please call us on the number below to find out where activities are taking place.

 

  • Fatuma or Jeorgina

  • 16 Pickering Road
    Barking
    Essex
    IG11 8PG

  • Call Fatuma on 07903502425

  • Jeorgina on 07793 024041

  • triangoals@live.co.uk

  • Mondays 6pm - 8pm
    Wednesdays 3.45pm - 8pm
    Fridays 3.45pm - 6pm
    Saturdays 10am - 2pm

Universal Credit (UC)

Universal Credit is a means tested benefit for people of working age who are out of work or on a low income.  It is being rolled out gradually and you can claim it depending on where you live and your circumstances.   You can find out more from the Citizens Advice Bureau

Universal Credit replaces the following working age benefits for people who are currently claiming:

  • Jobseekers Allowance
  • Income Support
  • Employment and Support Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit

You don’t need to do anything until the Department for Work and Pensions (DWP) gets in touch.

You may find the Turn2Us Benefits Calculator useful if you are not sure what benefits you may be entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

 

Victim Support

Victim Support support women and men within the borough who experience domestic abuse.  We also support children & young people who have witnessed or experienced domestic abuse.  

Domestic abuse can be in the form of physical, sexual, psychological, emotional and financial abuse.  We believe everyone has the right to a life free from violence.  The team are there to support you, so don’t hesitate to contact them on the number listed below.

If you are in immediate danger call 999, otherwise contact the Independent Domestic and Sexual Violence Advocacy Service for support on  020 8591 3498.

If out of hours, you can call 07788 219 023 or the freephone 24 hour National Domestic Violence helpline run in partnership with Refuge and Women’s Aid on 0808 2000247

SAFETY EXIT – click here to leave this page immediately

A“Safety Exit” on every page relating to domestic abuse in the event that you may be discovered by your abuser while viewing this website. Clicking the  LINK, will take you to our search for services.  This will not only provide you a safety exit page but let you know about other information that is available.

  • Anyone can help

  • 020 8591 3498

  • 07940 000851 (out of hours service)

  • bdadvocacyreferrals@victimsupport.org.uk

  • 09:00 - 17:00 Monday to Friday

    24 hour helpline listed above.

Vocational Support Service

We enable people with a mental health problem to access employment, training, education and volunteering activities through various forms of support. The service also has peer led activities which can assist in reducing social isolation.

Employment Support:  We assist people to find paid employment, unpaid voluntary work and to assist people in retaining their jobs.  This includes support via a Community Links/Employment advisor who will work with people on a 1:2:1 basis to provide individual tailored support to enable them to overcome barriers and achieve their desired goals.

We will work with individuals to identify relevant pre-employment and job skills training, create or update an existing CV, support people in completing job application forms and interview skills, techniques.

We will also support people in work to retain employment (job retention). Peer Led Support Individuals to identify goals, take positive steps in their recovery, gain confidence and build on self-esteem as well as develop meaningful relationships and provide career pathways.

We train individuals to become peer supporters so they are able to facilitate peer led social activities within the local community.

Eligibility (who can access the Service):

  • People who live in Barking and Dagenham
  • People who are eligible to use mental health services

 

  • Claire Stritton

  • Dagenham Library
    1 Church Elm Lane
    Dagenham
    RM10 9QS

  • 020 8724 8852

  • 0797 1111478

  • claire.stritton@lbbd.gov.uk

  • 09:00 - 17:00, Monday - Friday

Volunteer Police Cadets (Young people aged 10-19)

Volunteer Police Cadets (Young people aged 10-19)
“Make London safer by reducing youth vulnerability to crime, through enhancing young people’s ability to contribute and achieve.”

The VPC programme has a stated aim that at least 25 % of its membership should come from vulnerable young people. The idea is to give them the chance to develop life skills within a structured and safe environment. Rather than being passengers in their community, the VPC’s Problem Solving Programme gives them the opportunity to drive change by developing solutions to problems that affect them.

As an entirely voluntary programme, the VPC allows young people to develop positive and proactive contact with the police on their own terms. This is also invaluable in terms of adding value to policing. The cadets tell us what it is like to live, travel, study and work in London and the MPS feeds this insight into their plans.

The VPCs also actively enhance front line policing by participating in initiatives such as leaflet drops, property marking and other crime prevention events. Any young person from any background is welcome to apply to be a Volunteer Police Cadet. Many have long term aspirations to join the police but it is not a prerequisite and we also welcome those who have different plans for their future.

We currently have 2 Senior VPC units on the Borough with over 110 Senior cadets meeting regularly and taking part in events and initiatives.

We also have 2 Junior VPC units and there are currently over 50 Junior cadets involved.

Anyone interested in joining should either speak to their Safer Schools Police Officer or email Daryl.Bonas@met.police.uk or Mark.Colyer@met.police.uk with a full name, address, date of birth and contact number. Further details can be found through the website.

We are in a new relationship and want help to integrate our families

When adults who already have children form a new relationship, it can be a challenging time. We want our children to accept and welcome the other adult and their children, but this is not always an easy process for them.

There are local organisations who can support you with this transition and we have listed these in the Providers’ box below.

There are also national organisations who may be able to offer support. These include; Oneplusone, Parent ConnectionRelate.

West & Coe Funeral Directors

Losing someone you care about can be one of life’s most difficult experiences.  There are no easy answers and every situation is unique and people react in different ways.

As a family owned funeral directors, West & Coe believe we have an important responsibility to care for the bereaved, not just by offering support during the funeral, but afterwards as well, especially through the difficult days that may follow.

Our unique support group, HOPE, offers a combination of education and interaction in a safe & friendly environment, where your feelings and emotions will be respected.  It is not a counselling session, but together as a group, we will explore the bereavement process and work through it’s many emotions to help us cope with the adjustments to life in the future.

HOPE is a 6 week programme and free to those attending.

  • Anne Brooks or Dee O'Leary

  • 620 Rainham Road South
    Dagenham

    RM10 8YP

  • 020 8592 0164

  • mailbox@westcoe.co.uk

  • Monday - Friday 9am - 5pm

What support can I receive as a Non-UK National

If you come to live in the United Kingdom you may be eligible for financial help. To get this help you must be able to prove residency and that you are registered as a worker.

Working out what you are entitled to can be very complex and we strongly suggest you make an appointment with one of the local providers listed in the section below so you can talk through your circumstances.

No recourse to public funds

If you have a residence permit that allows you to live in the UK, it may include the condition that you have no recourse to public funds. If so, it means you will not be able to claim most benefits, tax credits or housing assistance that are paid by the state.

Public funds include a range of benefits that are given to people on a low income, as well as housing support.

Public funds do not include benefits that are based on National Insurance contributions, so if you are working and pay National Insurance, you may be eligible for these benefits.

The NRPF Network  can provide information and support regarding migrant people without recourse to public funds.

Access to medical treatment

If you move to the UK, you (and your family) will not be charged for NHS hospital treatment from the date that you arrive, as long as you intend to live permanently in the UK, and you have the right to live permanently in the UK.  You’ll be expected to prove that you meet these requirements.

Access to education

In most cases, children will be entitled to a place in a state-funded school.  Children are required to attend school from the September following their 4th birthday.

Access to housing

The Housing rights website at www.housing-rights.info/index.php gives information for recent arrivals in England for advisers about entitlements to housing, based on people’s immigration status.

Homeless Link’s website has information about entitlements to support at www.homeless.org.uk and guidance or organisations seeking to support individuals with no recourse to public funds.

Whole Body Therapy

Award winning Social Enterprise providing specialist falls prevention exercise , Seated exercise and specialist massage services to all but specializing in services for the disabled and older people. Mainly outreach service to peoples homes and care homes.

Falls prevention exercise for those at risk on a one to one or group basis– paid service.

We have an over 50s Exercise & social group at Fanshawe Community Centre on Wednesdays from 4.30pm – 6pm.

We also have an Falls Prevention programme for people (over 50) with mild cognitive impairment and their carers  in Barking.  Contact Sarah or Kim for information on venues (see number below).

Massage services for wellbeing improvement but also for injury treatment.

East London Solutions Quality Kite Mark Holder.

All workers DBS checked

  • Sarah Allman

  • 63 Rugby Road
    Dagenham

    RM9 4AJ

  • 07806205942

  • 07548960359

  • wholebodytherapy@hotmail.co.uk

  • 9am - 5.30pm Monday to Sunday

Widowed Parent’s Allowance

Widowed Parent’s Allowance is payable where somebody was bereaved under state pension age and has a dependent child or children.   State pension age is increasing for women and will become 65 for both men and women by 2018.

The benefit can also be claimed where somebody is pregnant and the spouse has died. The benefit can carry on being paid until there are no children who are entitled to child benefit. In order to claim the benefit, the late partner must have paid National Insurance contributions and the amount payable depends upon the contribution record.  If the partner died as a result of an industrial injury or disease then the benefit can be received even where no National Insurance contributions had been paid.

The benefit stops if a new relationship is formed and the couple are living together. In order to claim this benefit the spouse and claimant must not have been divorced before the death.

Here is more information about  Widowed Parents Allowance.

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

William Bellamy Children’s Centre (legal advice sessions)

William Bellamy Children’s Centre is working in partnership with Sternberg Reed Law company to offer free legal advice for residents.

This is available on the first Friday of every month for 3 hours in the morning.  You can either book an appointment or just walk in.

 

  • Anyone on reception can help you

  • Frizlands Ln
    Dagenham

    RM10 7HX

  • 020 8270 6506

  • office@w-bellamy.bardaglea.org.uk

  • Monday to Friday 9am - 5pm

Working Tax Credit

This is payable to people who are working full-time. This means over 16 hours for single parents, over 24 hours a week for couples with children and over 30 hours for others. It can normally only be claimed by people over 25 unless they have children or disabilities. If aged over 60 people only need to work at least 16 hours a week to qualify.

This benefit is paid by HMRC and is based on annual earnings. People whose earnings change within a tax year will need to contact the Department in order to make sure that they receive the correct amount.

Unlike most means tested benefits there is no capital cut off and the calculation is based on earnings before tax.

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.  

To explore if Working Tax Credit is relevant for you, you can get more information by clicking here.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.